PRIVACY POLICY

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), MAYAN OUTDOOR & ADVENTURE TOURS S.A. DE C.V. under the commercial name and Internet domain “VivaMexico-Travel.com” and contact address: calle 22 # 193, Mérida, Yucatán, México, CP 97070, makes available to you the following Privacy Notice:

For what purposes will we use your personal data?

The personal data that we collect from you will be used for the following purposes that are necessary for the service you request:

Make reservations

Register your accommodation

Prepare invoice

Prepare payment supplement

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

Name

Registration Federal Taxpayer Identification Number (RFC)

Date of birth

Nationality

Address

Home phone number

Cell phone number

Email address

INE credential / Passport

Contact information

Traveler's insurance policy, if applicable.

Health requirements for carrying out tourist activities

Origin

How can you access, rectify or cancel your personal data, or object to its use?

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when you consider that it is not being used appropriately (Cancellation); as well as to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request through the following email contact@VivaMexico-Travel.com

Regarding the procedure and requirements for exercising your ARCO rights, we inform you of the following:

a) By what means can the holder and, where applicable, his representative, as well as the latter's personality, prove their identity? INE credential/Passport (official identification) and/or power of attorney.

b) What information and/or documentation should the request contain? Personal data and reservation or lodging dates

c) In how many days will we respond to your request? 10 days

d) By what means will we communicate the response to your request? Email

e) In what media can the personal data that you request be reproduced? PDF Formats

g) For more information about the procedure, we provide the following means: Telephone +52 999 2369368 email contact@VivaMexico-Travel.com

The contact information of the person or department of personal data, which is in charge of processing ARCO rights requests, is the following:

a) Name of the person or department of personal data: Reservations

b) Address: Calle 22 # 193, Mérida, Yucatán, México, CP 97070.

c) Email: contact@VivaMexico-Travel.com

d) Telephone number: +52 999 2369368

REVOCATION OF THE USE OF PERSONAL DATA
You may revoke the consent that, where applicable, you have given us for the processing of your personal data. However, it is important that you bear in mind that we will not be able to attend to your request or terminate the use immediately in all cases, since it is possible that due to some legal obligation we may be required to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue providing you with the service you requested, or the conclusion of your relationship with us.

To revoke your consent, you must submit your request through the following means: Email contact@VivaMexico-Travel.com

With regard to the procedure and requirements for the revocation of your consent, we inform you of the following:

a) Through what means can the owner and, where applicable, his representative, as well as the latter's personality, prove their identity? INE/Passport (official identification) and/or power of attorney.

b) What information and/or documentation should the request contain? Personal information, reservation dates and/or accommodation

c) How many days will it take us to respond to your request? 10 business days

d) How will we communicate the response to your request? Email contact@VivaMexico-Travel.com

e) For more information about the procedure, we provide the following means: Telephone +52 999 2369368 Email contact@VivaMexico-Travel.com

f) How can you limit the use or disclosure of your personal information? In order for you to limit the use and disclosure of your personal information, we offer you the following means: Telephone +52 999 2369368, email contact@VivaMexico-Travel.com

g) How can you find out about changes to this privacy notice?

This privacy notice may be subject to modifications, changes or updates derived from new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons. We undertake to keep you informed about any changes to this privacy notice through this page, and may additionally send you a notification by email through the address contact@VivaMexico-Travel.com. We recommend that you frequently visit this PRIVACY POLICY page to stay informed of any changes.

Last update: 09/13/2024